IT experienced Scrum Master
Seasoned IT professional with 12+ years of diversified experience with core competencies in project management, business transformation initiatives, process optimization and solution design within IT & Telecommunication domains.
Specialized in IT Infrastructure, Network engineering and software development projects using Agile and Scrum techniques. Possessing a proven track record of success and cost optimization across all projects served. I am looking for a faced paced organization where my expertise will be an asset.
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Scrum Master - IT Infrastructure Software solutions
Achievements: Streamlined the team’s delivery processes and standardized documentation & monitoring patterns, leading to greater efficiency. Transitioned the team from waterfall to Agile mindset and coached the teams through the transition. Handled simultaneously multi-vendor Proof of Concepts on Network tools (Resulting in a CAD 3M contract). Key Responsibilities: Leading Scrum ceremonies and delivery activities for 2 teams on 7 different products. Managing delivery team capacity planning, designing and documenting software solutions ensuring technology’s high-availability and reliability, meeting with operational excellence & safety critical objectives. Mapping projects scope, objectives and streamlining efforts toward attaining optimum projects configuration in line with critical success factors. Formulating strategic plans, ascertaining resource allocation estimates, monitoring project progress and informing the same to team, clients and service managers to enable proactive service. Sorting out and highlighting the roadmap options for monitoring tools. Enhancing project’s output image and ensuring promotion of services provided across client sites through exemplary service and careful nurturing of client relationships thereby guaranteeing maximum client satisfaction. Tools: Jira ● Jira Tempo ● Confluence ● Miro ● MS 365 ● Tableau (Server/Prep/Desktop) ● NNMi ● OBM ● NA ● SM ● Nokia Services Platform (NSP) ● SCOM ● SevOne ● RiverBed ● LiveAction ● Netscout ● Dynatrace ● MS Azure Monitor ● ServiceNow
Solution Design Team Leader
Achievement: Led end-to-end foundation development for BI network capacity & performance framework from data sets collection to visualization development. Introduced the team to Agile and Scrum methodologies Key Responsibilities: Managed design and delivery team activities (5 FTEs). Drove workshops with Business and IT stakeholders bridging user requirements with monitoring software solution design options (IT Infrastructure – On-Prem/Cloud & Network Infrastructure).
RAN Performance Engineer
Achievements: Introduced LTE performance monitoring guiding principles and methods, that served as an organizational reference for all projects worked on. Completed a pilot project to collect UX measurements relying on company’s technician handsets roaming across Quebec and saved 400k$ in yearly OPEX. Key Responsibilities: Managed third parties’ partnership across all phases of the tools lifecycle from (RFP, POC, integration into the overall IT ecosystem, support management, upgrades…). Supervised developer teams from multiple vendor adding new features and developing fixes on their products. Responsible for all performance engineering and development of the configuration for all features in the RAN. Performed analysis of network KPI’s, troubleshooting of issues, and was involved hands-on with day-to-day performance management/optimization functions for the RAN Network. Tracked trouble tickets for site issues based on technical analysis and initiated corrective action to resolve site issues. Designed monitoring KPIs for Radio Area Network services, and ensured performance excellence. Tools: Atoll ● Planet ● Astellia (NOVA) ● Business Object ● Esri GIS
RF Design and Performance Engineer
Achievements: Drove LTE RF Optimization alongside company’s partner (Multi-Operator Core Network – MOCN). Defined KPIs to measure LTE RF network performances and produced a high-level management report highlighting the LTE network rollout progress as well as the radio performances. Key Responsibilities: Conducted performance analysis highlighting customer behavior and access to the latest cellular technology. Ensured data integrity from the Nodes to Local databases (OSS data polling & performance profile management).
RF Capacity Management Engineer
Key Projects: 2G Radio network equipment supplier swap to Ericsson & Huawei (100M EUR project) LTE Radio network commercial launch preparation Key Responsibilities: Conducted analysis of existing 2G & 3G radio capacity management procedures and redesigned the anomaly detection algorithms resulting in an operational and hardware savings of over 15% while ensuring service excellence. Designed LTE radio resources consumption reports highlighting capacity challenges across the cellular coverage. Accomplished overnight LTE technology launch by scheduling night shifts targeting local areas. Achieved 2G monitoring and capacity alerting algorithm solution modernization while swapping Radio Access Network provider and oversaw the solution release on the in-house performance monitoring software solution. Achieved 2012 operational budget forecast aligned with the Network Architecture roadmap.
Regional RF Evolution Engineer
Key Responsibilities: Ensured 2G & 3G software/hardware evolution operational readiness and deployment’s coordination with the regional maintenance team. Oversaw 3G frequency layer addition over 12 months on a national scale managing the operations depending on regional coverage/capacity issues’ priority and hardware delivery schedule (shortage context). Managed VIP complaints, prepared for a sponsored event, effecting site cellular performance measurements, and built a coverage improvement plan.