Rabia Khalid
Data Entry, Technical Support, Admin Support, Customer Support, Data analysis & presentation, Streamlining processes, Project Management, excel worksheet, PowerPoint presentation, Data handling
Experienced professional with demonstrated history of working in the industry. Skilled in communication, technical management, teamwork & leadership. Strong program & project management. Expertise in handling administrative tasks, operational tasks, KPI analysis, procurement & warehousing, customer support, Data entry & analysis. Hands on experience in all packages of Ms office, specializes in PowerPoint slides and excel worksheets management. Also proficient in translating English to Urdu and vice versa
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Experience
Customer Support Specialist
- Responding to customer queries in a timely and accurate manner Performing inventory management, ordering requisites supplies, installation materials & tools from approved vendors. Onboard new customers, setup, troubleshooting and training new end-users Gather customers feedbacks and escalate as product feature requests Strategizing & maintaining disaster retrieval & mitigation plans to ensure on time deliverables
Project Management Officer
I have participated within the following strategic projects in Telenor Pakistan 2G to 3G swap BTS Rollout Expansion BTS Modernization & dismantling Infrastructure sharing in the industry Studying strategic targets to manage target identification & scope build E2E project management extending from planning to commercial operations of rollout sites, expansion, 2G/3G swap Exhibited attributes of improved communication, strong follow ups, meetings with stakeholders, cellwise record tracking, integrated change control & weekly progress reporting to management Prioritization, assessment & tracking of weekly plan & identifying the bottlenecks/showstoppers while functioning on mitigation plan Maintaining strict track & follow ups on PR, POs, Invoices & coordination with External (Vendors/Subcons) and Internal (Business Planning team, Procurement, User Departments etc.) Conducting reconciliations, financial closure, on-Shore & off-Shore inventory tracking, nationwide coordination with WH team & vendors Handled documentation of the project ranging from preparing documents, project schedules, evaluating manpower requirement, database management of technical drawings, PACs, FACS, CO,POs, BOQs &Invoices Prepare CAPEX/OPEX budget and business cases for Investment Committee
KPI Specialist
Monitor & analyse stats using I Manager M 2000 client for entire network to ensure peak performance Preparation of weekly & monthly analytical reports, pre & post reports after any hardware/software implementations Conducting periodic audit for different radio network soft parameter optimization & analysis testing of advance Wimax features including HARQ, MIMO, AMC, CSM, IRC configuration Identifying any abnormality of CPE, BTS ASN behavior & escalating to NOC to core teams Suggesting hard & soft parameter changes on nationwide network entities for Capacity enhancements / Congestion avoidance
TitleDatabase & Documentation controller
Act as the main point of contact for document control under supervision of Manager Projects Coordinate all activities related to the document control procedure, which includes technical documents, engineering sheets, electrical drawings site survey & site sharing reports, drive test reports, legal contracts, notices & stay orders Develop, implement and continuously improve the company’s document management processes and activities in line with current legal and other requirements, standards and industry best practice, including document control for projects Manage the company’s documentation Electronics archive facility Lead or provide support as required in relation to development and management of project documents both from and for handover to clients
Education
Bachelor of Engineering Electronics
Bachelor of Engineering in Electronics Engineering.