Ahmed Faraz Farooqi

1. Reports directly to Front Of House Manager. 2. Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations concierge and guest relations. 3. Allocation of rooms for arrivals on daily basis for VIP’s, individuals and groups. 4. Handling groups as per their arrival times and rooms preferences. 5. Ensure the implementation of all hotel policies. 6. Handling guest complain. 7. Prepare a shift briefing to communicate activities, short trainings and any problems or special information for the next shift.

1. Reports directly to Front Office Manager. 2. Assist in the day-to-day operation of the hotel front office. 3. Assign, coordinate, and supervise work activities of Front Desk Agents. 4. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. 5. Provide information and direction to staff to achieve 100% occupancy. 6. Review and resolve dispute accounts and Housekeeping discrepancies. 7. Preparing & Handling of weekly schedule for front office staff and bell desk. 8. Dealing with all complaints & problems regarding the guests & as well as front office staff.