Ahmed Faraz Farooqi
Hospitality Professional
I have an experience of 8 years in hotel industry, started working as a receptionist and after getting promotions the last I worked in ZamZam Pullman Madinah Hotel as Rooms Controller (ROOMS DIVISION), my strength is improving the performance of my staff to achieve the high occupancy and maintaining the proper work, complain handling, customer satisfaction, scheduling and all the related work for the Front Office
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Rooms Controller (Rooms Division)
1. Reports directly to Front Of House Manager. 2. Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations concierge and guest relations. 3. Allocation of rooms for arrivals on daily basis for VIP’s, individuals and groups. 4. Handling groups as per their arrival times and rooms preferences. 5. Ensure the implementation of all hotel policies. 6. Handling guest complain. 7. Prepare a shift briefing to communicate activities, short trainings and any problems or special information for the next shift.
Assistant Front Office Manager
1. Reports directly to Rooms Division Manager. 2. Co-ordinate with HR in the selection of front office personnel. 3. Schedules the front office staff. 4. Maintain the working relationship with all the departments. 5. Ensure the implementation of all hotel policies and rules. 6. Perform other duties as requested by the management. 7. Provide information and direction to staff to achieve 100% occupancy.
Assistant Front Office Manager
1. Reports directly to Front Office Manager. 2. Assist in the day-to-day operation of the hotel front office. 3. Assign, coordinate, and supervise work activities of Front Desk Agents. 4. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. 5. Provide information and direction to staff to achieve 100% occupancy. 6. Review and resolve dispute accounts and Housekeeping discrepancies. 7. Preparing & Handling of weekly schedule for front office staff and bell desk. 8. Dealing with all complaints & problems regarding the guests & as well as front office staff.
Front Office Shift Leader / Supervisor
1. Work on the PMS, OPERA. 2. Welcoming guest on arrivals. 3. Dealing with reservations on Phone, Email, Fax through Booking.com, CRS, corporate & Walk In guest. 4. Checking guest in and out of the hotel, allocating rooms & handling out the keys. 5. Preparing bills and handling payments. 6. Taking & passing on messages to guests. 7. Dealing with special request from guests. 8. Answering questions about facilities in the hotel and surroundings area. 9. Dealing with complaints & problems.